Except ear jewellery, all items can be returned and the correct size re-sent;
• Return guarantee of 14 days. You can return your order to us in the original packaging within 14 days and we will refund you the full purchase price immediately.
• Trial guarantee of 30 days. If for any reason you regret your purchase within 30 days, we will refund you no less than 85% of the purchase price – even if the jewellery is worn (this is not the case for earrings from a hygienic point of view).
• Up to 2 years after purchase an extended warranty period is used if it appears that a defect has occurred, while the jewellery or accessory is normally worn or used.
ENGRAVED ITEMS – Please note that engraved items cannot be exchanged or returned except when the engraving does not correspond to the selected motif. Engravings are only possible in conjunction with orders; it’s not possible to engrave articles that have been sent in later. Material and manufacturing errors are subject to the statutory warranty provisions.
